Smith Center from A to Z
ADA ACCESSIBILITY - The Charles E. Smith Center is committed to providing the highest level of service to anyone who requires accessible accommodations. Please contact arena staff upon your arrival and appropriate accommodations will be made for you. The box office has an access ramp and accessible ticket window.
ADDRESS - The Smith Center is located at 600 22nd St. NW, Washington, DC 20052.
ADVERTISING OPPORTUNITIES - If you or your company is interested in advertising and sponsorship opportunities at the Smith Center, please contact Chris Monroe at 202-994-3207.
ALCOHOL - Alcohol is not served in the Smith Center outside of hospitality areas.
ANIMALS - The only animals that are allowed in the Smith Center are those serving as guide, signal, or service animals to aid those patrons with disabilities. Guests escorted by service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.
BABY CHANGING FACILITIES - Changing tables can be found in our family restrooms located on the arena level in the concessions concourse.
BAGS - Large bags and luggage pieces are prohibited from the Charles E. Smith Center. Small personal items such as a woman's purse will be subject to a search upon entering the Arena. Patrons with prohibited items will be turned away and there will be no storage or "check area" for the item.
BANNERS AND SIGNS - Banners and signs are permitted, provided they are basketball-related, in good taste and not of a commercial nature. Banners and signs may not be secured to any area of the facility or obstruct the view of other guests or arena advertising signage. Smith Center Staff reserve the right to remove any banner or sign.
BOX OFFICE - The Smith Center Box Office is located on 22nd St between F & G St NW on street level. It is open one hour before events as well as Monday-Friday from 9:00am - 5:00pm. To contact, please call 202-994-9849.
CAMERAS - Small personal cameras (non-professional) are permitted for sporting events. All professional equipment must be accompanied by a media/photo credential. The permitted use of cameras varies for special events/concerts.
COLONIALS CLUB - The Colonials Club is located on the court level of the arena behind the west basket. For more information about the Colonials Club, please call the Buff & Blue Fund at 202-994-8412.
CONCESSIONS - The concessions concourse is located on the arena level behind the east basket and on the level two northwest corner.
CODE OF CONDUCT -
The following are prohibited:
Use of foul, threatening or abusive language or gestures.
Fighting, threatening or offensive conduct towards others.
Intoxication or impairment due to alcohol or consumption of illegal substances.
Throwing objects or interfering with the progress of the event.
Smoking inside the arena.
Any activities prohibited by law.
Any other conduct that may be deemed by Smith Center staff to be inappropriate to the peace and good order of events or which may adversely affect the safety of persons or property.
DOOR-OPENING TIMES - The Arena will open typically one hour before the start of a GW Basketball game. For all other events please call the box office (202-994-9849) to find out specific information.
ELEVATOR - An elevator is located in the Northwest corner of the building.
EVACUATION PLAN - In the event of an emergency that requires partial or complete evacuation of the arena, follow the directions of arena personnel. Please familiarize yourself with your nearest exits.
FAMILY RESTROOMS - Family Restrooms are located on the arena level in the concessions concourse.
FIRST AID - If you require any first aid, please find the nearest arena personnel and an emergency crew will respond to your location.
FOOD AND BEVERAGE - There is no outside food or beverages allowed in for any event at the Smith Center.
LOST & FOUND - Please go to the Control Desk which is located in the Northeast corner of the building on the arena level.
LOST CHILDREN - Please report any lost children to the nearest arena personnel.
PARKING - There is metered street parking around the arena as well as University parking garages. We encourage you to visit GW Parking Services' list of garages on campus for information on available visitor parking garages, their rates and hours.
PROHIBITED ITEMS -
Noisemakers including thunder sticks, musical instruments, whistles, air horns, vuvuzelas, and boom boxes
Weapons or projectiles
Outside Food and Beverage
Glass, metal or hard plastic containers of any size
Hard or soft sided coolers of any size
Boxes or wrapped packages of any size
Animals (other than service animals required because of a disability)
Balls, toys or sports equipment
Banners, signs or flags
Poles or sticks
Monopods, tripods or unauthorized video cameras
Skates, skateboards, scooters or bicycles
RE-ENTRY - There is no re-entry on ticket stubs. Anyone leaving during a paid event will be required to purchase a new ticket.
RESTROOMS - Restrooms are located on the third floor in both the Northwest and Southwest corners of the Arena. There are also restrooms, including two family restrooms located on the Arena level in the Concessions Concourse.
SMOKING - Smoking and any tobacco use is prohibited in the Charles E. Smith Center.
SPIRIT SHOP/MERCHANDISE - During select games and events, the spirit shop can be found in the Northwest Corner of the arena on the third floor. For more information, please call the bookstore 202-994-6870. The University Book Store is on the ground floor of the Marvin Center, located at 21st and H Streets, NW.
TICKETS - A valid ticket is required for all events unless otherwise advertised. Children 2 & under who will not occupy a seat will not need a ticket for GW Basketball games. Please contact the Box Office for more information: 202-994-9849.
WILL CALL - The location of Will Call will vary. Please call the box office at 202-994-9849 for specific event information.